Our Commitment: We stand behind our service quality. If you experience technical issues that prevent you from receiving the service you paid for, we'll make it right.
1. Refund Eligibility
✅ Eligible for Full Refund
- Technical Service Failure: Our system fails to process your chat file due to server issues or software bugs
- Payment Processing Errors: Duplicate charges or incorrect billing amounts
- Service Unavailability: Premium features are unavailable after successful payment
- False Advertising: Service doesn't match the features described on our website
❌ Not Eligible for Refund
Please note: Refunds are not available for the following situations:
- User error in file format or export process from WhatsApp
- Corrupted or incomplete chat files provided by user
- Change of mind after successful service delivery
- Device or browser compatibility issues
- Dissatisfaction with export formatting (when service works as designed)
- Issues with WhatsApp's own export functionality
2. Refund Timeline
📅 Processing Timeline
- Request Period: 7 days from purchase date
- Review Process: 1-2 business days
- Approval Notification: Within 3 business days
- Refund Processing: 5-10 business days
3. Refund Process
Step 1: Submit Refund Request
Contact our support team with the following information:
- Transaction ID or Payment Reference
- Email address used for purchase
- Detailed description of the issue
- Screenshots or error messages (if applicable)
Step 2: Investigation
Our team will:
- Verify your purchase and payment details
- Review the technical issue reported
- Check our system logs for any service failures
- Contact you for additional information if needed
Step 3: Decision & Processing
Upon approval, refunds are processed through:
- Razorpay (India): Refunded to original payment method
- PayPal (International): Refunded to PayPal account
- Email confirmation sent with refund details
4. Partial Refunds
In some cases, we may offer partial refunds:
- Service partially delivered but with quality issues
- Processing delays beyond our control
- Goodwill gestures for customer satisfaction
5. Alternative Solutions
Before requesting a refund, consider:
- Technical Support: Many issues can be resolved with our help
- Service Credit: We may offer credits for future use
- Re-processing: We can attempt to process your file again
- Format Alternative: Different export format if one fails
6. Special Circumstances
Razorpay (India) Specific
- Refunds processed within 5-7 business days
- Bank processing may take additional 2-3 days
- UPI refunds are typically faster than card refunds
- GST adjustments handled automatically
PayPal (International) Specific
- Refunds appear in PayPal account within 3-5 business days
- Currency conversion rates apply if different from original
- PayPal fees are not refunded (as per PayPal policy)
- Dispute resolution through PayPal available
7. Dispute Resolution
If you're not satisfied with our refund decision:
- Request escalation to our management team
- Use payment gateway dispute resolution
- Contact relevant consumer protection authorities
8. Contact Information
How to Request a Refund
Email: refunds@foryoursupport.in
Subject Line: "Refund Request - [Your Transaction ID]"
Response Time: 24-48 hours
Submit Refund RequestRequired Information
- Full name used for payment
- Email address associated with purchase
- Transaction ID / Payment reference number
- Purchase date and amount
- Detailed description of the issue
- Screenshots or error messages (if applicable)
Our Promise: We process all legitimate refund requests fairly and promptly. Customer satisfaction is our priority.
9. Prevention Tips
To avoid issues that might require refunds:
- Ensure your WhatsApp chat export is complete before uploading
- Check file size and format compatibility
- Use a modern browser with JavaScript enabled
- Have a stable internet connection during processing
- Read our FAQ before purchasing premium features
10. Policy Updates
This refund policy may be updated periodically. Changes will be posted on this page with a revision date. Continued use of our service after changes constitutes acceptance of the updated policy.