Frequently Asked Questions

To export your WhatsApp chat:

1. Open WhatsApp on your phone
2. Go to the chat you want to export
3. Tap the menu (⋮) or contact name at the top
4. Select "More" then "Export chat"
5. Choose "Include Media" if you want photos/videos
6. Save the file to your device
7. Upload the file to our website

We accept two file formats:

• .txt files: Text-only chat exports (no media)
• .zip files: Chat exports with media files included

Both formats are generated automatically by WhatsApp when you export a chat.

Yes! Our service supports all languages that WhatsApp supports, including:

• Bengali (বাংলা)
• Hindi (हिन्दी)
• Arabic (العربية)
• Chinese (中文)
• Spanish (Español)
• French (Français)
• And many more...

Our PDF exports use proper Unicode fonts to ensure text renders correctly in all supported languages.

We use client-side processing, which means:

• Your chat files are processed entirely in your browser
• No chat content is ever transmitted to our servers
• We cannot see, access, or store your conversations
• All processing happens locally on your device
• Your data never leaves your computer

We only collect minimal information for payment processing (name, email) when you purchase premium features.

Processing time depends on your chat size and device performance:

• Small chats (100-1,000 messages): 30 seconds - 2 minutes
• Medium chats (1,000-10,000 messages): 2-5 minutes
• Large chats (10,000+ messages): 5-15 minutes
• Very large chats (50,000+ messages): 15-30 minutes

Processing with media files takes longer than text-only exports.

Our service works on all modern browsers:

• Recommended: Chrome 90+, Firefox 88+, Safari 14+, Edge 90+
• Mobile: Chrome Mobile, Safari Mobile, Firefox Mobile
• Requirements: JavaScript enabled, minimum 2GB RAM available

Yes! Our service works on mobile devices, but there are some considerations:

• Supported: iOS Safari, Android Chrome, Samsung Browser
• Performance: Larger chats may process slower on mobile
• Memory: Devices with 3GB+ RAM recommended for large exports
• Battery: Keep device plugged in for large chat processing

For best performance with large chats, we recommend using a desktop or laptop computer.

We accept payments through two secure gateways:

Payment gateway is automatically selected based on your country.

No hidden fees! The price you see is exactly what you pay.

• All taxes (GST in India) are included in displayed prices
• No processing fees or additional charges
• Currency conversion handled transparently by payment gateways
• No subscription or recurring charges

We offer refunds for legitimate technical issues:

• Eligible: Service failure, payment errors, technical problems on our end
• Not Eligible: User error, file format issues, change of mind
• Timeline: Request within 7 days, processed within 5-10 business days
• Process: Contact support with transaction ID and issue description

See our Refund Policy for complete details.

For businesses or users with multiple large chats, we can offer custom solutions:

• Volume discounts for 10+ chat exports
• Enterprise features for business use
• Priority processing and support
• Custom export formats

Contact our sales team at enterprise@foryoursupport.in for custom pricing.

Here's how our privacy-first approach works:

• All processing happens in your browser using JavaScript
• Chat files are read and processed locally on your device
• No chat data is transmitted to our servers
• We only handle payment processing and user registration
• Even our support team cannot access your chat content

We collect minimal data required for service operation:

• Payment Data: Name, email, country (for premium users)
• Usage Analytics: Page views, feature usage (anonymized)
• Technical Data: Browser type, device info, error logs
• Chat Data: None - processed locally only

See our Privacy Policy for complete details.

Yes, it's legal to export your own WhatsApp chats, but consider:

• Your chats: You own your conversation history
• Consent: Respect privacy of other chat participants
• Usage: Use exported chats responsibly and legally
• Jurisdiction: Follow local privacy and data protection laws

Try these troubleshooting steps:

1. Refresh the page and try again
2. Close other browser tabs to free up memory
3. Try a different browser (Chrome recommended)
4. Check if your chat file is corrupted by opening it in a text editor
5. Try exporting the chat from WhatsApp again
6. For large chats, try using a desktop computer instead of mobile

If the problem persists, contact our support team with details about your browser, device, and the error you're seeing.

Common PDF issues and solutions:

• Text not displaying: Your browser may not support the required fonts. Try Chrome or Firefox.
• Media missing: Ensure you uploaded a ZIP file with media included
• Wrong language display: The chat export may have encoding issues from WhatsApp
• Layout problems: Try the HTML export option for better formatting

For Bengali and other non-Latin scripts, HTML export often provides better results than PDF.

File upload issues and solutions:

• Wrong format: Only .txt and .zip files are accepted
• File too large: Very large files (>100MB) may fail. Try exporting without media first.
• Corrupted file: Try exporting the chat from WhatsApp again
• Browser issues: Try a different browser or clear your browser cache

If payment succeeded but features aren't unlocked:

1. Wait 2-3 minutes for payment verification to complete
2. Refresh the page and try again
3. Check your email for payment confirmation
4. Clear your browser cache and cookies
5. Try using an incognito/private browser window

If the issue persists, contact support with your transaction ID and email address used for payment.