Our Promise
Refunds are primarily applicable in case of technical failure or service unavailability. We aim to process all legitimate refund requests within 5-10 business days.
1. Refund Eligibility
Full Refund Eligible
- System Failure: Software bugs prevent file processing.
- Payment Errors: Duplicate charges or incorrect billing.
- Unavailability: Premium features not activated after payment.
- False Advertising: Service doesn't match features described.
Not Eligible
- User error (wrong file format or export process).
- Change of mind after successful file generation.
- Browser or device compatibility issues.
- Formatting dissatisfaction (if within design norms).
2. Refund Timeline
Request Period
Contact us within 3 days of purchase.
Review & Decision
Initial review in 1-2 business days. Final decision in 3 days.
Processing
Funds returned to original payment method in 5-10 business days.
3. Cancellation Policy
Our service delivers digital exports instantly upon processing. Once the PDF/HTML file has been delivered to your browser for download, the service is considered fulfilled and cannot be cancelled or retracted.
If you wish to cancel a pending premium request or have activation issues, please contact us immediately.
4. Refund Process
To request a refund, please send an email to our support team with:
- Transaction ID or Order Reference.
- Email address used for the purchase.
- Description of the technical issue faced.
- Relevant screenshots or error messages.
Required Information for Speed
Including your full name, purchase date, and amount will significantly speed up the investigation process. We strive to be fair to all users and handle each case with care.
5. Policy Updates
We reserve the right to update this policy periodically. Changes will be posted on this page with a revised date. Continued use of the service constitutes acceptance of these terms.
Have Questions?
Reach out to our billing team